Returns Terms

You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is the result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of delivering your package to the return shipping company, however, in many cases you will receive a refund more quickly. This time period includes the transit time needed to receive your return from the shipping company (5 to 10 business days), the time needed to process your return once received (3 to 5 business days), and the time needed for your bank to process our refund request (5 to 10 working days).

If you need to return an item, simply log in to your account, view your order using the "Complete Orders" link in the My Account menu and click the Return Item(s) button. We will notify you via email of the refund once the returned item has been received and processed.

Shipping

We can ship to virtually any address in the world. Please note that there are restrictions on some products and that some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Depending on the carrier you choose, estimated shipping dates may appear on the shipping quotes page.

Please also note that shipping rates for many items we sell are based on weight. The weight of any such item can be found on its details page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next whole pound.